Refund policy

Return and Refund Policy

We want you to be satisfied with your LORVESA purchase.

If your item arrives damaged, defective, or incorrect, please contact us at support@lorvesa.shop within 7 days of delivery and include your order number and clear photos of the item.

Because our products are fulfilled by third-party suppliers, return instructions may vary depending on the order. Please contact us before sending any item back. Returns sent without prior approval may not be accepted.

To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging.

If your return is approved, we will provide instructions on the next steps.

Refunds are issued to the original payment method after the return or claim has been reviewed and approved. Processing times may vary depending on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the item arrived damaged, defective, or incorrect.

Orders cannot always be canceled after they have entered processing. If you need to request a cancellation, contact us as soon as possible at support@lorvesa.shop.

For any questions about returns or refunds, contact us at support@lorvesa.shop.